Refund policy

Return and Refund Policy

Thank you for shopping at [insert store name]. We greatly appreciate your trust and want to ensure you are fully satisfied with your purchase. If for any reason you are not completely satisfied, please read our return and refund policy below.

Return Window

You can return purchased items within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must:

• Be unused and in the same condition that you received it

• Be returned in its original packaging

Please note that the following items cannot be returned:

• [no items specified]

Return Process

To initiate a return, please send us an email in advance to service@shoraku.no

Refunds

Once we receive and inspect your returned item, we will send you an email to confirm receipt and to inform you whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original method of payment within 10 days.

Exchanges

We only replace items if they are defective or damaged.
If you need to exchange your item for the same product, please contact us at service@shoraku.no

Late or Missing Refunds

If you haven’t received your refund yet, please check your bank account again and then contact your credit card company or payment provider. It may take some time before your refund is officially posted.

If you have done all of this and you still have not received your refund, please contact us at service@shoraku.no

Contact Us

If you have any questions about our return and refund policy, please contact us at service@shoraku.no
We highly value your satisfaction and aim to make the return process as convenient and efficient as possible.
If you have any further questions or need assistance with your return, do not hesitate to reach out to our customer service team.
We are here to help make your shopping experience exceptional from start to finish.

Best regards,
Your Shoraku Service Team